Contact Us
Reach out with order questions, box issues, or general inquiries. Our team is here to help you get back to your reading escape.
How long does shipping take?
Typically 3-5 business days once processed.
When will I receive digital confirmations?
Instantly after purchase via email.
Damaged or missing items?
Contact support with photos and your order number.
Need more help?
Email: admin@novelsandescapes.com
Typical reply time: 1–2 business days.
Include your order number for faster assistance.
Frequently Asked Questions
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental U.S. International shipping times vary by location.
What are your processing times?
Curating your immersive experience takes time. Please allow 1-3 business days for order processing before shipment.
Will I receive a digital confirmation?
What if my item is damaged?
Yes, you will receive an order confirmation email immediately after purchase, followed by tracking info once shipped.
We're sorry! Please email support within 48 hours of delivery with photos of the damage and your order number.
My tracking says delivered but it's missing.
Can I cancel my order?
Check with neighbors or your local post office first. If still missing after 3 business days, reach out to our support team.
Order cancellations are possible within 24 hours of purchase. Once an order moves into processing, it cannot be canceled.
Need more help?
Support Email: admin@novelsandescapes.com
Typical reply time: 1–2 business days
Please remember to include your order number for faster help.